Terms of Service

OVERVIEW

 

This website is operated by AOU Verkoop, a sole proprietorship (eenmanszaak) registered under Dutch law, with its business address at Nijenheim 9103, 3704TP Zeist, the Netherlands, and listed in the Dutch Commercial Register (Handelsregister) of the Chamber of Commerce (Kamer van Koophandel) under number 42011621, trading online as Keltravio ("Keltravio"). Throughout the website, the terms "we", "us" and "our" refer to Keltravio.

 

Keltravio offers this website, including all information, tools, products and services available from this website, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

 

1. WEBSITE USE

 

By accessing or using any part of this website, you agree to be bound by these Terms of Service, which include any additional terms, conditions or policies referenced herein or available via hyperlink. These Terms of Service apply to all users of the website, including without limitation browsers, vendors, customers, merchants and content contributors. If you do not agree to these Terms of Service, you may not access the website or use any of the services or offers made available through it. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence, or that you are the age of majority in your country or region of residence and you have given us your consent to allow any of your minor dependents to use this website.

 

 

2. ORDERS AND ACCEPTANCE

 

All product offerings on this website are subject to availability. An order becomes binding once we have confirmed it by email. Until that moment, we may refuse or cancel an order, in whole or in part, for reasons including but not limited to unavailability of stock, an evident pricing or description error, suspected fraud, or an unsuccessful payment.

 

All prices shown on this website are in euros and include Dutch VAT where applicable. Shipping costs, where they apply, are shown separately during checkout before you complete your order.

 

 

3. SHIPPING AND DELIVERY

 

We ship only to delivery addresses in the Netherlands. We do not deliver to addresses outside the Netherlands and we cannot accept orders that request such delivery.

 

Orders are dispatched from our fulfilment partners in Germany or France.

 

Two shipping options are available at checkout:

 

* Free shipping. No shipping cost. Estimated delivery within 4 to 5 business days.

 

* Insured express shipping. EUR 4.95. Estimated delivery within 2 to 3 business days. This option includes insurance against loss or damage of the parcel while it is in transit.

 

Delivery times are estimates in business days, counted from the moment your order is dispatched, and exclude weekends and public holidays. Because parcels travel from Germany or France to the Netherlands, delivery may occasionally take longer as a result of customs handling, carrier delays, weather, strikes or other circumstances outside our control. We do our best to keep you informed if that happens, but stated delivery times are indications rather than guarantees, unless we have expressly agreed a fixed delivery date with you in writing.

 

You are responsible for providing a complete and accurate delivery address. We are not liable for delays or failed deliveries caused by an incorrect or incomplete address supplied at checkout.

 

Risk of loss or damage to the products passes to you at the moment the products are delivered to you or to a person designated by you. Where you have chosen insured express shipping, claims relating to parcels lost or damaged in transit are handled in accordance with the terms of the applicable carrier insurance.

 

 

4. RIGHT OF WITHDRAWAL AND RETURNS

 

If you are a consumer, you have the right to withdraw from your purchase within 14 days of receiving the products, without giving any reason. To exercise this right, you must inform us of your decision within that period. After notifying us, you have a further 14 days to return the products to us.

 

Products must be returned complete and in a condition that allows us to resell them. You may inspect and handle the products as you would in a physical shop, but you are liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

 

We will refund all payments received from you, including the standard delivery cost, within 14 days of receiving your notice of withdrawal. We may withhold the refund until we have received the returned products or until you have supplied proof of return, whichever is earlier. The cost of returning the products is borne by you.

 

 

5. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 

If, at our request, you send certain specific submissions (for example contest entries), or if without a request from us you send creative ideas, suggestions, proposals, plans, reviews or other materials, whether online, by email, by post or otherwise (collectively, "comments"), you agree that we may at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments, or (3) to respond to any comments.

 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.

 

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, and will not contain any computer virus or other malware that could in any way affect the operation of the website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and for their accuracy. We take no responsibility and assume no liability for any comments posted by you or by any third party.

 

 

6. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on this website is inaccurate at any time without prior notice, including after you have submitted your order.

 

We undertake no obligation to update, amend or clarify information on this website, including without limitation pricing information, except as required by law. No specified update or refresh date applied on this website should be taken to indicate that all information on the website has been modified or updated.

 

 

7. THIRD PARTY LINKS

 

Certain content, products and services available via our website may include materials from third parties. Third party links on this website may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such websites, and we do not warrant and will not have any liability or responsibility for any third party materials or websites, or for any other materials, products or services of third parties.

 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third party websites. Please review the policies and practices of the third party carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to that third party.

 

 

8. OPTIONAL TOOLS

 

We may provide you with access to third party tools over which we neither monitor nor have any control or input. Your use of optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which those tools are provided by the relevant third party provider.

 

We may also, in the future, offer new services or features through the website, including the release of new tools and resources. Such new features and services shall also be subject to these Terms of Service.

 

 

9. PROHIBITED USES

 

In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the website or its content:

 

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any international, national, provincial or local regulations, rules, laws or ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the website, other websites or the internet;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the website, other websites or the internet.

 

We reserve the right to terminate your use of the website for violating any of the prohibited uses.

 

 

10. PERSONAL INFORMATION

 

Your submission of personal information through this website is governed by our Privacy Policy.

 

 

11. DISCLAIMER OF WARRANTIES

 

KELTRAVIO DOES NOT WARRANT THAT THE WEBSITE OR ANY CONTENT, SERVICE OR FEATURE OF THE WEBSITE WILL BE ERROR FREE OR UNINTERRUPTED, THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE WEBSITE WILL PROVIDE SPECIFIC RESULTS. THE WEBSITE AND ITS CONTENT ARE DELIVERED ON AN "AS IS" AND "AS AVAILABLE" BASIS. KELTRAVIO CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE WEBSITE WILL BE FREE OF VIRUSES, CONTAMINATION OR DESTRUCTIVE FEATURES. KELTRAVIO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KELTRAVIO DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE WEBSITE. YOU ASSUME RESPONSIBILITY FOR YOUR USE OF THE WEBSITE AND ANY LINKED WEBSITES.

 

Nothing in this section limits your statutory rights as a consumer under Dutch law, including your rights in respect of products that do not conform to the contract.

 

The above disclaimer applies to any damages, liability or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, or theft, destruction or unauthorised access to or alteration of records, whether based on breach of contract, tort, negligence or any other cause of action.

 

Keltravio reserves the right, at any time and without notice:

 

(1) to modify, suspend or terminate operation of or access to the website or any part of it, for any reason;

(2) to modify or change the website or any part of it, and any applicable policies or terms; and

(3) to interrupt the operation of the website or any part of it as necessary to perform routine or non routine maintenance, error correction or other changes.

 

 

12. LIMITATION OF LIABILITY

 

Keltravio and its owner, employees and partners will not be held liable for any indirect or consequential damages arising from your use of the website, or from any errors, interruptions or delays in its functionality, to the extent permitted by law. Any liability we do bear is limited to the value of the order to which the claim relates. Nothing in these Terms of Service excludes or limits our liability for damage caused by intent or gross negligence, or any liability that cannot be excluded or limited under mandatory Dutch law.

 

 

13. INTELLECTUAL PROPERTY

 

The content of this website, including but not limited to text, images, video, graphics and the Keltravio name and logo, is the intellectual property of Keltravio or its licensors. You may not use, reproduce or distribute any of this content without our prior written consent.

 

 

14. INDEMNIFICATION

 

You agree to indemnify and hold harmless Keltravio, its owner, employees, agents, service providers and partners from any demand, loss, liability, claim or expense, including legal fees, made against Keltravio by any third party due to, arising out of, or in connection with your use of the website.

 

 

15. SEVERABILITY

 

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will still be enforceable to the maximum extent permitted by law, and the unenforceable portion will be deemed severed from these Terms of Service. This will not affect the validity and enforceability of the remaining provisions.

 

 

16. ENTIRE AGREEMENT

 

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

 

These Terms of Service, together with any policies or operating rules posted by us on this website, represent the entire agreement and understanding between you and us and govern your use of this website. They supersede all prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including any previous versions of these Terms of Service.

 

Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

 

17. GOVERNING LAW AND DISPUTES

 

These Terms of Service and any separate agreements whereby we provide you with products or services shall be governed by and construed in accordance with the laws of the Netherlands. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

 

If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of residence.

 

We would always like to resolve a complaint with you directly, so please contact us first. If we cannot reach a solution together, consumers in the European Union may also submit a complaint through the European Commission's online dispute resolution platform. Any dispute that is not resolved amicably will be submitted to the competent court in the Netherlands, without prejudice to your right as a consumer to bring proceedings before the court designated by mandatory law.

 

 

18. CHANGES TO THESE TERMS OF SERVICE

 

Any new features or tools added to the website will also be subject to these Terms of Service. You can review the most current version of these Terms of Service at any time on this page.

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes. The version in force at the moment you place an order applies to that order.

 

 

19. CONTACT INFORMATION

 

For questions about these Terms of Service, or about an order, please contact us through the contact page on our website.

 

Keltravio

AOU Verkoop

Nijenheim 9103

3704TP Zeist

The Netherlands

Chamber of Commerce (KvK) number: 42011621